Quick Move’s FAQ, Get Answered Here!

Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions we receive. If you can’t find what you’re looking for, please feel free to call us at 0487 399 669 or visit our Contact Us page for further assistance.

1. What are your moving rates?

Quick Move offers competitive moving rates; however, since every home is different, each job is quoted individually. Consequently, prices depend on the size of the truck you choose. Therefore, we encourage you to contact us for a personalised quote.

2. What is the minimum charge?

The minimum charge varies based on the job and typically covers a specific time frame. For instance, this could be either 2 hours or 4 hours. We provide this information during the quotation process. If you would like a free quote, please call or SMS us at 0487 399 669.

3. FAQ Is GST included in the price?

Yes, all our prices include GST. In fact, we believe in transparency; unlike some other movers, we do not hide this tax in our quotes. Thus, you can trust that there are no hidden costs.

4. Do you charge a fuel levy?

No, there are no fuel levies for moves within the Sydney metro area. However, for moves outside Sydney, such as to the Central Coast, we do apply a tax levy of approximately 10%. Therefore, please keep this in mind when planning your move.

5. FAQ Are there extra charges for stairs?

In some cases, there may be a charge for complicated access, such as stairs or long distances between the pickup location and the truck. Specifically, this typically incurs a one-time fee of $50 per man; however, it can be waived depending on the situation. Hence, we always assess each job individually.

6. Do you provide wrapping services?

Yes, we wrap your items in blankets at no extra cost. Furthermore, if you need additional bubble or plastic wrapping, we can provide a quote for those materials. Therefore, you can rest assured that your belongings will be well-protected during the move.

7. How does the back-to-base charge work?

For moves within Sydney, time starts and ends at your location, meaning there are no extra charges for the return trip. On the other hand, for moves outside of Sydney, additional charges do apply. Consequently, please plan accordingly.

8. Do you assemble and disassemble furniture?

Absolutely! We provide assembly and disassembly services for beds and furniture at no extra cost. We believe this service is essential to our moving process, ensuring your experience is as smooth as possible.

9. FAQ How do you calculate estimated time of arrival (ETA)?

Our drivers use advanced GPS technology to estimate arrival times based on traffic and distance. However, it’s important to note that the ETA is merely an estimate and can change due to unforeseen circumstances like roadworks or accidents. Thus, we appreciate your understanding.

10. FAQ How can I get a quote?

Getting a quote is easy! Written quotes are sent via email. Please remember that phone estimates are rough guides; therefore, the final quote may vary based on job specifics. For the most accurate quote, providing detailed information is crucial.

11. Do you offer office relocation services?

Certainly! Quick Move provides removal services for offices of all sizes. If you’re interested, please contact us for a free quote, and we will be happy to assist you.

12. What items do you not move?

To ensure safety and compliance, we do not transport certain items. For example, we do not move prohibited substances, such as paints and flammable items, or pets. Additionally, we aim to communicate clearly about any restrictions.

13. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, and AMEX); however, please note that we do not accept cash on completion. Therefore, ensure you have an appropriate payment method ready.

14. FAQ Do you have insurance?

Yes, we have public liability and goods in transit insurance. However, please be aware that we do not cover second-hand items for accidental damage during loading and unloading. Consequently, we advise you to take precautions with valuable items and seek your own insurance, we can only suggest carters based on our experience.

15. What if I need to reschedule?

You can easily reschedule your booking by replying to your confirmation email. However, please do this at least one day in advance to ensure we can accommodate your request. Thus, timely communication is key.

16. FAQ How can I book a service?

You can book online through our website or by calling us directly. We encourage early booking, especially during peak seasons, to secure your preferred date. By doing so, you will help us plan accordingly.

17. What are your hours of operation?

We operate 7 days a week from 7 am to 7 pm. During these hours, feel free to call us for assistance with any inquiries.

For any other questions or specific inquiries, please do not hesitate to contact us at 0487 399 669. We’re here to help!