QuickMove® | Terms of Service

Please read these Terms of Service carefully. By using our services, you agree to be bound by these terms.

Safety First: We reserve the right to refuse to move any items we deem unsafe for transport. If we find items unsafe, we will inform you immediately and may suggest alternatives to ensure safety during the move.
Follow Instructions: A responsible party must be present on the day of your move to provide instructions. This ensures a smooth and efficient move with no miscommunication.
Respectful Service: We expect all clients to interact with our team respectfully. Any form of abuse will not be tolerated, and we reserve the right to cease service immediately. We take all necessary steps to protect our staff and maintain professionalism.

No Callout Fee: We do not charge a callout fee for our services, meaning you save money from the start. There are no hidden costs.
Minimum Charge: Our services are subject to a minimum charge, covering a specific time period. After the minimum charge is exhausted, we charge in half-hour increments. You pay only for the time we spend on your move.
Half-Hour Charges: After the minimum charge, any additional time will be billed in half-hour increments. You only pay for the time we use.

Arrival Window: We will provide a time window for our arrival due to traffic uncertainties in Sydney. You will receive this window in your booking-confirmation email. We encourage flexibility and patience.
Real-Time Updates: We will notify you via call or text with our estimated time of arrival. We strive to arrive within the provided window.
Same-Day Bookings: Same-day bookings depend on truck availability. If timing is critical, please contact us for updates.

Parking Reservations: We recommend reserving parking for our truck to save time and avoid delays. If necessary, we may park in a no-parking zone and charge you for any fines incurred.
Height Restrictions: Please ensure that the parking area is free from height restrictions to avoid issues.
Truck Loading Capacity: Not all items may fit in a single load, even if the weight is within acceptable limits. In such cases, we may need to make additional trips.

Insurance Recommendation: We recommend obtaining your own insurance policy for added protection during your move. Our insurance covers items while in transit but does not cover items during loading or unloading.
Insurance Coverage Details:
- Goods In Transit: $100,000
- Product & Public Liability: $20,000,000
- Claims must be made within 24 hours of your moving date.

Free Padded Blankets: We provide soft padded moving blankets at no additional cost to protect your furniture.
Specialty Wrapping: For fragile items, we offer specialty wrapping at an additional cost:
- 1–2 items: $30
- 2–4 items: $50
- 4–7 items: $75
- 7–10 items: $100
- Unlimited wrapping: $150
Limited Moving Boxes: Moving boxes are available for $5 each, subject to availability.

GST Inclusive: All payments are inclusive of GST.
Payment Methods: We accept most major credit cards (VISA, MasterCard, Diners, AMEX) with a 2.5% surcharge. We do not accept cash, cheques, EFT, Osco payments, or “pay later” options.
Receipt: A receipt will be sent immediately via email upon approval of payment.